Melia Dunas Beach Resort & Spa

We chose this hotel because, on the EasyJet holidays website, it appeared to be of high quality, with attractive photos and a good overall impression. However, the reality was very different. On the day of travel, after a long 6-hour flight from London and having to wake up 3 hours earlier to prepare and arrive at the airport on time with children, we arrived at the hotel and were informed that our room wasn’t ready. We had to wait some hours hours despite being extremely tired. Our youngest was so exhausted and couldn’t even rest upon arrival because the room wasn’t prepared. When we finally received the keys and opened the door to the apartment, I felt like I was entering a low-category guesthouse. The apartment was outdated, with tiled floors full of stains, old furniture with paint marks, and damaged doors. It was clear that no proper maintenance had been done for years. Around the doorframe, the wood was already rotting, and the bins were rusty. What I thought would be a dream holiday turned into a nightmare. We couldn’t enjoy the leisure we expected—it was constant stress. Some of the window blinds were broken, and we had to keep them shut all day. We had no water starting one evening at 8 p.m., (20/07/2025 lasting until 06:00 am on 22/07/2025 .This caused a terrible smell in the bathrooms, making the environment unhygienic. We couldn’t shower or flush toilets. We constantly had no towels or missing towels. We complained, and it would take a full day to receive clean towels. We also found cockroaches in the bathroom and living area, as well as lizards crawling on the floor. One cockroach was even found on clothing hanging in the wardrobe. The hotel simply gave us insect spray, expecting us to deal with the pests ourselves. I couldn't sleep thinking if the cockraches might crawl over me. The fridge was unhygienic, and the experience became a matter of survival, not leisure. The outdoor parasols were destroyed, with no straw left to provide shade. The sun loungers were broken , and the swimming pool had missing tiles, creating a hazard. I personally injured my back and elbow due to this. The food at the buffet was repetitive and low quality. I never saw salmon, shrimp, or steak. The options were always chicken, tuna, or mackerel. This was not what we expected from a five-star resort. The hotel is not family-friendly. There were no snacks available for children throughout the day. Packaged ice cream had to be purchased separately. There were no chocolates, crisps, or treats for the children included in the package. Housekeeping did not clean the apartment daily, only every other day, which is unacceptable in a five-star hotel. They should at least check supplies and make the beds. I have stayed in much lower-rated hotels with far better service. This experience was a complete disappointment on all levels. I will never return to this hotel. What should have been a relaxing and enjoyable holiday became a stressful

On arrival we were allocated two separate room at different sides of the hotel even though we already emailed before to ask if our rooms can be close to one another but this was resolved and we were allocated rooms in the same block. The rooms are nice and spacious but the cleanliness is not the best. We left a plate outside the room and it was there for days. The food was terrible in the main buffet restaurant, it was the same thing day after day and had no flavour and also cleanliness was again an issue. The pools and beach were beautiful but the best part of the holiday by far were the animation team. Dave from the animation team was incredible, he was amazing with our children and was always smiling. If it wasn't for Dave and the animation team we would of been left very disappointed. Thank you animation team for making our stay worthwhile in Cape Verde.

Save ur self an aweful holiday and book somewhere else! Booked this hotel told it was a 5 star hotel its a 3 star at best! The pictures on websites are from the day it was opened! Food is below average at best, Poor hygiene in the room blocked shower and sinks and waited 4 days for fresh towells! Without running water for 3 days! On arrival with a baby and 2 kids We waited over 4 hours for our room to be ready! The staff were rude and unhelpful The restaurants were all fully booked when we arrived and when we did get a table the following week the food was pretty much buffet food presented better. The App does not work to book restaurants ur be stood in a que for. Over 2 hours with other hotel guests to book a table. Alough only 5 Tables are. Ever filled! When we asked to move tables closer together as a party of 16 the staff started argueing and shouting at each other and us over the slightest inconvience ....Mental! The pool tiles around the pool multiple broken and just left. Bathrooms we not even cleaned once while we were there for 2 weeks! Hand on heart watched a chef behind washing off mould from the eggs then giving them to another chef to crack and cook. Everyone on our family hoiday was ill. Some of the staff were really friendly few bar staff and buffet staff. I actually will never return to this s**t heap. Mosquitos dont even get me started kids we bitten every single night horendously! Genuinly we read some bad reviews but read the good ones and thought it would be alright as we already book but SERIOUSLY re book or just dont book money is better spent in another 1000 places.